Shipping Methods and Costs
We keep shipping simple. All orders ship via FedEx Home Delivery or USPS from our US warehouse, and we currently ship within the United States, including Hawaii, Alaska and US territories. At this time we are unable to accept international billing addresses.
- Standard Shipping (3-7 business days)*: $6.99
- Standard Shipping on orders $45+ (3-7 business days)*: FREE
*Business days are Monday through Friday, excluding federal holidays. Deliveries to Hawaii, Alaska, US territories and APO/FPO addresses may take up to 14 business days.
Please review your shipping information at checkout to ensure accuracy. If you've entered an incorrect address or need to make a change, contact us immediately at [email protected]. We'll do our best to correct the delivery, but address changes may incur additional charges.
We are pleased to offer USPS Priority Mail to APO/FPO addresses for military customers.
Shipping Times
Shipping times refer to transit time and do not include processing time to prepare, pack, and ship your order from our warehouse. Orders are typically processed within 1-2 business days, Monday through Friday, excluding federal holidays and weekends.
Standard Delivery (FedEx/USPS):
- United States: 3-7 business days after processing.
- Hawaii/Alaska/US Territories: Up to 14 business days after processing.
Please allow additional transit time for APO/FPO military addresses, as well as deliveries to Hawaii, Alaska, and US territories. Delivery times are estimates and may vary due to weather, holidays, or other unforeseen circumstances.
If you have additional shipping questions, please contact [email protected] or view our FAQs at www.ikiskincare.com/faqs.
*Retail Delivery Fee in Colorado
Colorado has implemented a Retail Delivery Fee Code per the Colorado Department of Revenue. Effective July 1, 2022, orders shipping to Colorado will include a retail delivery fee of $0.27. For more information, visit the Colorado Department of Revenue website. Please note that this fee is nonrefundable, even if you return your order.
Order Cancellations & Modifications
If you need to cancel your recently placed order, please visit the "Order History" section in your IKI Skin Care account. If you don't have an account, use our Order Tracker tool at www.ikiskincare.com/order-tracker to locate your order. The cancellation option is available for eligible orders shortly after placement. As we strive to process orders quickly, cancellations are time-sensitive and not guaranteed. Unfortunately, order modifications (e.g., changing products or addresses) are not available at this time.
For assistance, contact us as soon as possible at [email protected].
Returns
Every order comes with our 30-night money-back guarantee. If your skin doesn't feel calmer after 30 nights, we refund you, opened or not. Sensitive skin needs time to settle, so we ask you to give the routine a fair try, but the risk is on us.
Return Window: Write to [email protected] within 30 days of the delivery date. Products can be opened and used; we only ask that you followed the routine as directed.
How to Request a Return:
- Email our customer support team at [email protected] within 30 days of delivery.
- Include your order number and the name(s) of the item(s) you wish to return.
- Our team will provide a Return Merchandise Authorization (RMA) number and return shipping instructions.
Eligibility:
- Opened and used products are eligible under the 30-night guarantee. Please return the containers with the remaining product when our team sends you return instructions; empty containers are not accepted.
- Routines and packs: return all the products in the set; partial returns are refunded at the individual product price.
- One guarantee claim per product per customer.
- Items purchased on www.ikiskincare.com cannot be returned or exchanged at retailers carrying IKI Skin Care products.
- Gift cards, promotional items, or free samples are non-returnable.
Refund Process:
- Once your return arrives at our processing facility, please allow up to 10 business days for inspection and refund processing.
- Refunds will be issued to the original payment method for the item cost plus applicable sales tax. Shipping and handling fees are nonrefundable.
- For returns involving IKI Rewards Program Glow Points, points will be reinstated to your account upon processing.
- You'll receive a return confirmation email once your refund is complete.
Exchanges: We currently do not offer direct exchanges. If a product didn't suit your skin, tell us what happened: we'll recommend a better fit and, if you prefer, refund the original under the guarantee so you can order the right one.
PLEASE NOTE: Only items purchased on www.ikiskincare.com are eligible for return. Items purchased from authorized retailers must be returned to the retailer per their policies. If your return includes items not part of the original order, they may be discarded.
Missing or Damaged Packages
Damaged Packages: If your order arrives damaged, please save the box and products and contact us immediately at [email protected]. We'll arrange a replacement or refund upon verification.
Missing Packages: Check your property for the package, as it may be placed out of sight. You can also track your order at fedex.com or usps.com for proof of delivery, including photos of the drop-off location.
If the package is not found, notify us within 3 days of the scanned delivery date at [email protected]. We'll initiate a trace with FedEx or USPS, which typically takes 2-3 business days, and take appropriate follow-up steps.
Contact Us
We're here to ensure your IKI Skin Care experience is as radiant as your skin. For questions about shipping, returns, or anything else, please reach out:
- Email: [email protected]
- Phone: (864) 208-2287 (Mon-Fri, 9 AM - 5 PM EST)
- Live Chat: Available at www.ikiskincare.com during business hours
- Mailing Address: IKI Skin Care, 1032 E Brandon Blvd #4516 Brandon, FL, 33511, United States
Thank you for choosing IKI Skin Care. We're honored to support your sensitive skin journey with elegance and care.